Bridge Housing response to COVID-19

COVID Safe Badge Digital SmLet's all stay COVID Safe - last updated 6 January 2022

Bridge Housing is registered as a COVID-19 Safe workplace, with a COVID Safe plan for our staff and visitors.  

We are continuously reviewing and updating this plan as the situation changes, to ensure we continue to deliver our essential services in a safe and effective manner. Please check back here regularly for the latest updates.


What we are doing

General services

  • Bridge Housing is OPEN and operational.
  • We strongly encourage any queries to be made by phone. Call (02) 8324 0800.
  • Our city and Brookvale offices are open for matters that cannot be resolved by phone, however we have reduced staff in the office.
  • If you do come into the office, please be COVID-safe: sign in, wear a mask, sanitise your hands and maintain a safe 1.5m distance from other people.

 Repairs and maintenance

  • Repairs and maintenance services have recommenced in NSW, subject to relevant state government restrictions.
  • Please call (02) 8324 0800 and PRESS 1 to report repairs.
  • All work is done following all NSW Health COVID-safe guidelines.
  • There is a backlog of work to get through and while we will try to complete jobs as soon as possible, there may be some delays.
  • Thank you for your patience and understanding.

 Property inspections

  • Due to the current COVID-19 outbreak, we continue to undertake only priority and essential safety inspections, including fire safety inspections and smoke alarm checks, 8-week inspections for new tenants, exit inspections and welfare checks.
  • These visits are done following all NSW Health COVID-safe guidelines.

IMPORTANT: for any works or inspections requiring access to your home:

  • Please let us know as soon as possible if you are COVID exposed or feeling unwell.
  • Do not open the door if you have COVID-19, are awaiting test results or have been advised to isolate. We will reschedule.

 Well-being checks

  • We are calling all tenants over 65 years of age (and all Aboriginal and Torres Strait Islander tenants over 45) to undertake well-being checks.
  • If you need additional support, please call the Housing Team on (02) 8324 0885 and we can link you to the appropriate support services.

What we ALL need to do

  • Please follow the NSW Health guidelines. You can find all the latest guidelines HERE.
  • Wear a fitted face mask on public transport and in public indoor settings, including indoor areas of common residential property, for example, shared laundries, foyers and corridors, lifts and stairwells.
  • Please get tested if you have any COVID-19 symptoms or suspect you may have been exposed to COVID-19.
  • All people aged 12+ are now eligible for a COVID-19 vaccination. Bookings can be made for children aged 5-11 from 10 January 2022. You can obtain a vaccine through a NSW Health vaccination hub, your GP and many pharmacies. Learn more about vaccination HERE.
  • If it has been four months or more since your second vaccination, you may now be eligible for a booster shot. Learn more HERE.


Information and resources

Here is a list of links to useful information and resources to assist residents in these challenging times. Please feel free to share these links with friends and family.



Latest case and location updates

Current rules and restrictions

Community language resources including Español, العربية, 简体中文, 繁體中文, Tiếng Việt Nam and many more

Testing clinics

Vaccination information

  pdf Vaccination program communication toolkit (8.76 MB) for Aboriginal and Torres Strait Islander peoples

Financial support packages for individuals, households and businesses

COVID-19 Payment guide from Services Australia 

Additional support information

Managing your mental health online - advice on managing your mental health during COVID-19, with details and links for a wide range of support services, self-guided programs and additional resources.

Headstart Central and Eastern Sydney - an online tool that guides users to find relevant local mental health services. 

Older persons COVID-19 information - specialised information by the Older Persons Advocacy Network

Multilingual support is available Monday to Friday between 2pm and 5pm Melbourne time (except public holidays) on the following numbers:

  • 1800 549 844 – Italian Italiano
  • 1800 549 845 – Greek Ελληνικά
  • 1800 549 846 – Vietnamese Tiếng Việt Nam
  • 1800 549 847 – Mandarin 普通话
  • 1800 549 848 – Cantonese 廣東話
  • 1800 549 849 – Arabic العربية