Outcomes Measurement

We know that a safe, secure and affordable home is key to enabling people to live a healthy and happy life. That’s why Bridge Housing is committed to understanding the effects of our services on our residents.

The Difference We Make, our outcomes framework, helps us to measure our services against our mission of improving lives and strengthening communities. We use this information to drive service improvement and investment decisions. 

Here are some of the differences we are making to our tenants’ lives: 

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99%   Tenants sustaining tenancies for 12 months

69% Tenants who say life has improved since becoming a Bridge Housing tenant

81%   Tenants satisfied with the condition of their home


978 Attendances at Building Bridges events

345 Bridge Housing Tenant Advisory Group members

66% Tenants who feel connected to their family, friends & community


77% Tenants who feel safe in their homes

78% Tenants who say living in their home helps their health & wellbeing

485 Tenants working with support organisations


10 Tenants directly employed through Bridge Housing initiatives

27% Tenants who report improvements in employment since becoming a Bridge tenant

72% Tenants who say living in their home helps them to manage money.

At November 2021