New service delivery arrangements come into force today as Bridge Housing responds to the COVID19 situation and adopts new measures to keep our staff, residents and other stakeholders safe.

Paying your rent

Our priority at Bridge Housing is ensuring that all tenants sustain their homes and that we continue to deliver our essential services to applicants and tenants,

It is critically important that all tenants continue to pay their rent. Any tenant who is struggling to pay their rent as a result of COVID-19 should contact us. We will work with all households to tailor arrangements based on their needs.

For our customers in social housing, where rent is assessed based on income, we will not include Coronavirus Supplements, Special Payments or the Government Stimulus Payment as assessible income. This means around 95% of our customers will have more money in their household budget to meet expenses whilst continuing to pay a social housing rent.

What we are doing

As an essential service provider, Bridge Housing remains open for business.

However, from Monday March 30, some Bridge Housing service arrangements are changing:

  • Both the Goulburn St and Brookvale offices remain open for all our services during normal business hours
  • Offices will be staffed by smaller teams, while other staff work remotely from home. The teams will rotate each week.
  • We will be practising social distancing to keep everyone safe. Please contact any Bridge Housing staff member that you deal with by phone or email or make an appointment prior to coming in: 8324 0800
  • We will continue to work with support service providers to ensure our residents can access the supports they need.
  • Face-to-face Community activities, including Tenant Advisory Group meetings, have been suspended for the time being to keep you safe.

What you should do

  • You can contact your Housing Manager by phone or email in the usual way. 
  • If you need to come in to the office, please make an appointment beforehand by phone: 8324 0800
  • Please visit the NSW Health website for the latest information on how to recognise the symptoms of COVID19, get tested for COVID19, self-report or keep yourself safe.
  • Please visit our COVID Information resources page for links to COVID health, social distancing and travel advice, and other useful information.


Please read our March 20 update for current information on our:

  • Repairs and Maintenance and Property Inspection arrangements
  • Wellbeing checks with elderly and Aboriginal residents.