Growing up in public housing in Sydney’s south-western suburbs in a household where English was spoken as a second language, Thi Tran learned of the barriers many can experience when dealing with Centrelink and Housing NSW (then the NSW Government housing agency).

Her life experiences have held her in good stead as Bridge Housing’s new Rent Review Administrator. “I’m aware of the importance of my role and of dealing respectfully with tenants who have questions about their rent charges, and to ease the stresses where and when I can.” 

Thi left a university course that didn’t inspire her to do a Certificate IV in Community Services. Seeking to gain some practical experience in the not-for-profit sector, she worked for a time at Red Kite charity, which supports children and young people, in donor relations and community fundraising. She also volunteers with the Orange Sky laundry for people living on the streets.

“I immediately felt the welcoming atmosphere and collaborative approach at Bridge Housing,“ she said. “It’s a very tenant focused organisation.”

Thi now lives in the Inner West, where a typical weekend involves meeting friends for coffee, watching movies, attending live music gigs and lots of good food!