Repairs
Handle your property care by reporting a repair.
How to report repairs and maintenance
Online
Via webform
If you have already reported a repair and need an update, please call 02 8324 0800 during office hours and PRESS 1 to speak to the Repairs Team.
Repairs and Maintenance Factsheet
Read the factsheetRepairs and Maintenance Policy
Read the policyHelpful Phone Numbers:
- Emergency Services – 000
- State Emergency Service (SES) – 132 500
- Gas leaks – 1800 676 300
- Electricity - 13 13 88 (Emergencies Loss of supply, fallen wires, or another electrical emergency)
- Water Emergencies – 13 20 90
Making changes to your home
You will need to get written consent from us before making any alterations or modifications to you property.
Modifications
Modifications are changes you need to make to your home because of illness, injury, age, or disability experienced by you or someone in your household.
We are responsible for reasonable minor modifications such as grab rails and other non-structural changes. We will consider major modifications if you have external funding, such as NDIS or government grants.
What You Need to Do
Fill out a Modifications Request Form before making any changes.
Provide all the information we need, like an Occupational Therapist Report and proof of your NDIS status.
What We Will Do
Review your request
Ask the owner or agent for approval before making changes.
We will handle minor modifications that we approve.
We will check the modifications after the work is done.
If we can’t approve your request, we will talk with you about other options, like moving to a home that better meets your needs.
Alterations
Alterations are when you change, remove, replace, or add something to your home, yard, or boundary fences at your own expense. You need written consent from us before you do any alterations.
What You Need to Do
Fill out an Alterations Request Form before making any changes.
Give a full description of what you want to do, including details about the contractor if needed.
If your request is approved:
You must pay for the changes.
You are responsible for fixing and taking care of the changes.
You must fix any damage caused by poor work or incomplete jobs.
You must remove the changes and restore the property when you move out.
What We Will Do
We will review your application and give you a decision.
We will inspect the changes after they are made.
We will inspect the property when you move out to ensure it’s in its original condition.
We won’t unreasonably say no to minor changes.